Perth is renowned for its legendary customer service, especially in the hospitality trade. Now retail is catching up.
I don’t get to sample the retail sector that much.Â As our shops are only open during business hours, and I don’t shop on Saturday, I seldom get the chance to go toÂ shopping, but yesterday I did end up in a supermarket.
I went to the fish section,Â seeking some smoked salmon (as any self respecting Jewish boy with aÂ bag of bagels is inclined to do).Â There was some loose leaf salmon sandwiched between the prawns and theÂ squid, and it did notÂ look too fresh.Â SoÂ I asked the man at the counter if they had any sealed packs of smoked salmon.Â The conversation, after waiting 10 minutes to be served,Â went something like this:
“Hi, do you have any smoked salmon in packets?”;
“I’m not sure,Â Sir”;
“Could you check out the back?”;
“No, there’s nothing at the back”;
“Well, would it be on the shelf anywhere?”;
“It could be in the fridge, next to the fish”;
“Do you mean the fish section?”;
“Yes, but I’m not certain”;
“This is the fish section, isn’t it?”;
“you mean to tell me that the fish section doesn’t know if it has smoked salmon?”;
“Oh, we’re not responsible for that”;
“You need to speak to the dairy section.”;
“Are you telling me that the fish section can’t help me find fish?;”
“It’s not my job Sir, you need to go and find the Dairy Manager”.
Thank you Woolworths for a spectacularly seamless and satisfying shopping expereince.